Regular orders typically ship within 1-3 business days (excluding weekends and holidays). We charge FLAT RATE which means you can order as much as you want for the same great shipping cost! You will receive tracking # via email once we have confirmed shipment of your order.
We currently ship all flipper mail from Vancouver Island, Canada. We are very proud to offer our products worldwide and ship via DHL Express anywhere outside of Canada. FLAT RATES in USD are below:
USA – $17.00
Europe/UK – $28.00
Anywhere else – $40.00
Note: remote area delivery fee of $25 can be added (by DHL) for customers who live in remote areas.
I think most of you will already be aware if you fall under this category.
For orders within Canada, Canada Post Xpresspost and Expedited are the usual methods and FLAT RATE in USD is below:
Canada – $17.00
Typically if there is an issue or defect with a product purchased from Friendly Flipper, we will work directly with you to make it right with an exchange, discount or refund when needed. All refund requests must be made within 7 days from delivery of your products. Any other reasons for return or exchange are handled on a case by case basis. We cannot accept items back due to non product related reasons such as change of heart or if another similar product coming out in the market right after you purchase.